WE'RE COMMITTED
Earning and keeping your trust through six core principles guiding all we do.
Privacy
We value your privacy; what happens in your home stays in your home.
Security
We safeguard the data you trust us with using robust, industry-leading security measures.
Control
We give you control over your privacy with simple tools and clear options.
Strong legal protections and rights
We uphold your local privacy laws and advocate for legal protection of privacy as a fundamental human right.
Transparency
We are clear about data collection and use, empowering you to make informed decisions.
Benefits to you
When we collect data, it's to enhance your experience and bring you added benefits.
WE RESPECT
YOUR PRIVACY
Collecting specific data is crucial for a smart home—it's what gives it its 'smart' capabilities. For example, obtaining a device’s IP address or ID number allows for efficient communication between smart devices, enhancing your overall convenience.
At Denver Audio Video, we prioritize the secure storage and responsible use of the data collected during the integration of our products and services. We follow strict data privacy standards because we believe trust is earned. Your privacy is respected, and your data is always handled with integrity.
We continuously improve our security practices to ensure your information remains protected. You can view our full privacy policy here.
TRANSPARENT
YOUR INFORMATION
AND YOUR RIGTHS
The data we collect is vital for delivering essential Denver functions, troubleshooting issues, sending notifications, and improving product performance. A detailed account of what we collect can be found in our privacy policy.
Denver Audio Video guarantees that your personal information is never sold or rented to third parties. However, we may share your data with trusted partners who assist us in delivering and installing products and services, such as:
-
Processing credit card payments
-
Shipping and delivering products
-
Fulfilling orders
-
Managing or hosting customer data
-
Assessing your satisfaction and interest in our products and services
These partners are required to adhere to the same principles and agreements outlined in our privacy policy, with Denver Audio Video ensuring they uphold strong data protection.
To provide global products and services, we depend on qualified independent professionals to sell, install, and service your systems. Our Denver professionals meet rigorous standards and certification requirements to become authorized dealers. If necessary, Denver Audio Video can assist you in finding local authorized dealers and will share your information with them, enabling you to select the right expert for your needs.
At any time Denver customers have the right to:
-
Be provided with a copy of your personal information held by us.
-
Request the correction or deletion of your personal information held by us.
-
Request that your personal information be transferred to a third party.
-
Withdraw consent for the collection of personal data.
Our advisement, as well as information on how to make the above requests, can be found in our privacy policy.
SECURE
WE PROTECT YOUR DATA
Denver Audio Video and our engineers actively protect customer data by developing products that comply with industry standards and secure practices. We utilize a range of methods to continually improve the security of our customers, dealers, and the organization as a whole.
-
We are armed with an array of security tools that protect and monitor for threats 24/7.
-
We stay in close alignment with law enforcement and monitor smart home industry threat vectors.
-
We regularly update the security of customer, dealer, and organization systems through patches, configuration changes, and notifications to dealers.
-
We continually collaborate internally on a daily basis to keep products, apps, websites, and services safe for all customers and dealers.
Tell us your concerns
we're listening
Whether you're a security researcher, dealer, or customer, we value your responsible disclosure if you uncover a security issue. Denver Audio Video and Denver are dedicated to using your insights to enhance our solutions. Please exercise caution when modifying any systems or data to prevent affecting the performance or security of your setup.
.
Report security issues or vulnerabilities
Use the form below to report any issues or vulnerabilities. Denver Audio Video will promptly assess your report and work to address it as quickly as possible.